Star Trac products are supported throughout the United States by our network of certified service providers. Product installation, preventive maintenance programs and professional repair services are available through these Providers, who are trained by Star Trac in the maintenance of our treadmills, bikes, Natural Runners and other products.

Star Trac manages all warranty service work through our Technical Support Center: From the moment of initial contact, we coordinate the dispatch of any required repair parts, schedule field service, provide technical assistance as required to the service technician, and then follow up to ensure that the repair was completed satisfactorily.

To ensure that all customers have access to competent service support, Star Trac establishes agreements with qualified service contractors as follows:

Star Trac Primary Service Provider
Meets Star Trac’s most stringent requirements for technical capabilities and business operations, and possesses a high level of resources and experience to serve customers. Employs at least one Star Trac-certified technician for every 100 units in the provider’s territory. Maintains standard business hours, providing customers with direct access via telephone. Carries ample stock of Star Trac repair parts. The Primary Provider receives a majority of the Star Trac warranty work in the territory as a result of capability, willingness to invest in parts stock and commit to factory training.

Star Trac Authorized Service Provider
Authorized Service Providers may be service companies or individuals that have demonstrated to Star Trac the capability and commitment to provide users of Star Trac products with timely, competent and professional service. Many providers in this category began their affiliation with Star Trac through customer referral.

All service providers have direct access to Star Trac technical support services and are required to support Star Trac’s 48-hour on-site response policy. Star Trac specifies that providers must use only genuine Star Trac replacement parts.

If you are interested in becoming a service provider, please contact our Field Service Manager for more information.